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Returns
Alwero Ltd. with its registered office in Hecznarowice at Krakowska 1 (Hecznarowice 43-330), NIP: 9372666131, REGON: 243220390, share capital: PLN 7,071,500, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court in Bielsko-Biała, VIII Economic Division, under KRS number 0000456429 (hereinafter: ALWERO), in accordance with the obligation arising from the Consumer Rights Act of 30 May 2014, informs:
As a Buyer who has purchased Goods from the Online Store (i.e., a Customer who is a Consumer or a privileged business Customer according to the Online Store Regulations), you have the right to withdraw from the remote sales agreement within 14 days without giving any reason.
The withdrawal period expires 14 days after the day you acquire physical possession of the Goods or a third party other than the carrier and indicated by you acquires physical possession of the Goods.
To exercise the right of withdrawal, you must inform us of your decision by submitting an unequivocal statement of will to us (in any manner you choose) either in person at ALWERO's office, by mail, or email:
Alwero Ltd.
Krakowska 1
43-330 Hecznarowice
Email: shop@ealwero.com
You may use the model withdrawal form (download here) sent by us in the email correspondence in which you received this notice and available on the Website under the Withdrawal from Purchase Agreement tab, but it is not obligatory.
You may also submit an unequivocal statement of withdrawal from the contract with ALWERO in any other form. If you choose to send the withdrawal statement via email, we will promptly confirm receipt of such withdrawal on a durable medium by email to the address from which the withdrawal statement was sent.
In your statement of will directed to ALWERO regarding withdrawal and return of the goods, please provide the following information:
- Buyer's (Customer's) data who purchased the Goods – identical to the data provided on the VAT invoice, including the correspondence address;
- Date of purchase of the Goods;
- Other contact details if you wish ALWERO to contact you during the return process by means other than mail;
- Name and quantity of the Goods purchased and being returned;
- Bank account number if you agree to have the refund for the returned Goods processed by bank transfer.
EFFECTS OF WITHDRAWAL FROM THE CONTRACT
In case of withdrawal from this contract, we will refund all payments received from you, including the costs of delivery of the Goods to the place of delivery, immediately, and in any event not later than 14 days from the day we were informed about your decision to withdraw from this contract.
We may withhold the refund until we have received the returned Goods or you have supplied evidence of having sent back the Goods, whichever is the earliest.
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise, such as by providing a bank account number.
You are only liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the Goods.
Please return or hand over the Goods to us at:
Alwero Ltd.
Krakowska 1
43-330 Hecznarowice
immediately and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the Goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the Goods.
The cost depends on the means of transport (courier company/post/etc.) you choose, the type of Goods being returned, and its dimensions.